Multi-step conversations
Workflows
A trigger starts a workflow, then it asks questions, sends messages, branches on the answer, updates the contact and can hand off to a teammate. Publish when it is ready — editing a draft never changes what customers see until you publish.
Choose a number
Workflows are set up one WhatsApp number at a time.
Not in your plan
Workflows are not included in your plan
Move to a plan that includes it and it turns on straight away — everything you have built comes back exactly as it is.
See plansNo workflows yet on this number. Create one to greet, qualify or route a conversation automatically.
Trigger
Starts when
Steps
This workflow has no draft to edit. Choose "Edit a new draft" to change it.
Test recipients
A test recipient's messages reach the draft you are editing, even before you publish. Everyone else only ever reaches the published version.