Automation
A greeting when someone starts a conversation, an answer when they use a word you have set up, and saved replies your team can drop into the inbox. Automated replies only ever answer an incoming message, so they always land inside the open 24-hour window.
Choose a number
Automation is set up one WhatsApp number at a time.
Stop and start
Anyone who sends STOP is left out of every marketing campaign on this number and told so straight away. START puts them back. This runs on every plan, whether or not automated replies are on — all you choose is the wording.
When someone stops
When someone starts again
Automation is not included in your plan
Move to a plan that includes it and it turns on straight away — everything you see here comes back exactly as it is.
See plansOff Automated replies are off
Nothing is sent automatically. Turn this on once your greeting and rules read the way you want them to.
While a teammate is handling a conversation by hand, automation keeps out of it. Counted from the last message your team sent.
Counted over the last 24 hours, across greetings, away messages and keyword rules together.
Greeting
The first thing someone hears back when they start a conversation.
Business hours
Outside these hours the greeting stays quiet and the away message answers instead.
Away message
What someone hears when they write outside your hours. Sent once per conversation, not once per message.
Keyword replies
When an incoming message matches a rule, Dutavo answers with that rule's message. The first matching rule wins.
| Rule | Match | Keywords | Order | Matched |
|---|
Quick replies
Saved messages your team can drop into the inbox composer by typing / and the shortcut. Nothing here sends on its own.
| Shortcut | Name | Message | Used |
|---|
What automation did
The last incoming messages automation looked at, and why it answered or stayed quiet.